This article was first published by the New Zealand Public Service Association as part of its Progressive Thinking series. You can read other articles in the series here. And you can access webinars about each article - including my one - through the same link. Social marketing – the use of commercial marketing and… Continue reading The State and Social Marketing: can we embrace change?
I'm nearly 50 years old, I've been playing netball on and off since I was 11, and recently on the netball court I learnt something about how to be good in the game. Like lots of lessons, it’s possible I already knew it. But I certainly wasn't applying it in my game. And because I think it… Continue reading Life lessons from the netball court
“Give me compliments, I said give me compliments” is the refrain from a strangely compulsive YouTube video (pictured above). No matter what the under-appreciated protagonist achieves - getting to work on time, loading the dishwasher - he gets no praise. His awesomeness is written off as if it were “of coursedness”. It’s good to learn to live… Continue reading Can you live without praise?
If you’ve ever been given bad news, you’ll know that the best way to hear it is straight. Facts, stated clearly and compassionately, allow you to process and act on the news, however unwelcome. Last week I got some bad news. I was partly expecting the bad news. What I didn’t expect was that it… Continue reading Tell it to me straight